COVID-19

Customer Service

We are operating with the below availability: 

    Live Chat

    • Monday - Friday 9am - 5pm 
    • Please note we are closed for lunch from 1pm - 2pm

    Email Support

    • Monday - Friday 9am - 5pm
    • Please note we are closed for lunch from 1pm - 2pm

      Telephone Lines: 

      • Closed. 

        Couriers

        • At this time, Royal Mail, DPD and DHL are maintaining a high level of service. However, due to the current circumstances, standard guarantees on next day and 48 hour services have been suspended by these carriers.
        • Please note that while they are making their best effort to deliver on time, we are unable to refund any paid delivery fees should the carrier deliver late. 

        Order Dispatch

        • Our Warehouse is currently operating at a maximum capacity. We’re not currently able to despatch our usual proportion of orders same-day, due to unprecedented demand, COVID-secure working, and storage and courier capacity.
        • Orders will be despatched within 2 working days.
        • As such, we ask that you please wait until 5 working days after the expected delivery date before contacting us about tracking or delivery issues.

          Backorders

          • Due to supply chain issues and carrier capacities we are experiencing long lead times to get stock to our warehouse. We're working hard to meet the lead times for backordered products published on our website, but if it takes a little longer please be understanding.    
          • Important message about Nomad stock: we are currently experiencing extended delays in receiving stock of all Nomad products from the US. This is due to enhanced Covid measures in their warehouses. Lead times might be up to 1 month.  

          Updated on 13th January, 2020 at 12:44 GMT.