COVID-19 & Brexit Business Impact

Customer Service

We are operating with the below availability: 

    Live Chat

    • Monday - Wednesday 9am - 5pm 
    • Thursday - 9am - 1pm
    • Friday - 9am - 5pm

    Email Support

    • Monday - Friday 9am - 5pm

      Telephone Lines: 

      • Monday - Friday 9am - 5pm

        Couriers

        • At this time, Royal Mail, DPD and DHL are maintaining a high level of service. However, due to the current circumstances, standard guarantees on next day and 48 hour services have been suspended by these carriers.
        • Please note that while they are making their best effort to deliver on time, we are unable to refund any paid delivery fees should the carrier deliver late. 

        International Shipping (Countries outside of UK)

        • Due to ongoing customs issues in Europe, we have had to suspend international shipping. We hope to be able to ship internationally again by May 1st 2021. 

        Order Dispatch

        • We are aiming to dispatch orders same day for in stock orders received by 12pm Monday - Friday. 
        • Our Warehouse is currently operating at a maximum capacity. We’re not currently able to despatch our usual proportion of orders same-day, due to unprecedented demand, COVID-secure working, and storage and courier capacity.
        • Orders will be despatched within 2 working days.
        • As such, we ask that you please wait until 5 working days after the expected delivery date before contacting us about tracking or delivery issues.

          Backorders

          • Due to supply chain issues and carrier capacities we are experiencing long lead times to get stock to our warehouse. We're working hard to meet the lead times for backordered products published on our website, but if it takes a little longer please be understanding.    

          Updated on 6th April, 2021 at 13:26 GMT.