COVID-19

The world is facing its biggest hurdle in light of the recent COVID-19 outbreak and it is challenging for everyone. First of all our thoughts are with anyone that has been affected by the unprecedented event. All of our non-operational staff are working from home. We already have home working capabilities in place, but please bear with us if we take a little longer to answer customer queries whilst we settle into the new way of working. 

Customer Service

Our customer service availability is slightly impacted. We're doing the best we can.  We are still operating 9am - 5pm with the below availability: 

  • Telephone Lines - Closed. 
  • Live Chat - Only available on Tuesday and Thursday
  • Email - Available Monday - Friday. 

Order Dispatch

  • Our Warehouse is operating as normal. 

Returns

  • We are currently modifying our returns procedure. Returns will shorty be shipped directly back to our warehouse instead of our office as all of our web team are working from home.  It will take a few days to finalise this process, please bear with us until this is live on approximately March 26th.  
  • Returns/Refunds/Exchanges/Faulty Returns will be processed on Tuesday & Thursday of each week.  

Updated on March 24th, 2020 at 13:17 GMT.