Returns & Refunds

MEGAMAC has a 14 day return policy.

To return a product purchased from our online store, please send your intent to return within 14 days of receiving the product.

Returning your Purchase:

  1. Notify us by sending an email to help@megamac.com
  2. We’ll email you back with a returns form, a Returns Merchandise Authorisation (RMA) number and DHL shipping label.
  3. Place the item(s) in the original shipping box, or any other solid carton box..
  4. Close the box and tape it securely.
  5. Print and place the return label on the box on top of the existing delivery information.
  6. Call DHL customer services to arrange a collection.
  7. Please note that there will be a £10.00 charge deducted from your refund when shipping the item back to us via our DHL collection service.

Important Information

  • Items should be returned in perfect condition with all seals and original product packaging intact.
  • Returns that are damaged may not be accepted and may be sent back to the customer.
  • All items returned should have a Return Merchandise Authorisation (RMA) number. Unidentified returns may be returned to the sender.
  • We prefer that your items are returned through the MEGAMAC DHL Returns service to ensure they are protected and insured during transit. However, you may return the goods by any secure transport.
    

Please send the package to:
    
MEGAMAC RETURNS

    71 CENTRAL STREET
    LONDON
    EC1V 8AB
    UNITED KINGDOM
  • Please note that we may not accept liability for goods that are not returned via DHL.

Receiving a Refund

We will refund all costs paid by you associated with the product, except for any express delivery costs (when you have not selected standard delivery). We’ll provide you with a refund to your original payment method within 14 days.

All products should be returned un-opened in their original packaging with all seals intact.

Please note that a deduction of 15% will be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary. This includes breaking the seals, damaging the product packaging or causing any damage to the product.

Faulty items

If a product received is classed as faulty or was received damaged, please contact us immediately to report your defective product.

If a product received develops a fault after the 14 day return period and is within the warranty period set by the manufacturer, please contact us immediately.

We will replace any product found to be defective with the same product model. When a direct replacement for the exact model number or part number is not available, we will replace with an equivalent or higher graded item. In the event that an acceptable product replacement cannot be found, a refund may be offered.